Posts Tagged ‘Accessibility’

New Accessible Customer Service Standards come into force July 1st. Are you ready?

June 22nd, 2016 by Katie Douglas

On July 1, 2016, the Accessible Customer Service Standards under the Accessibility for Ontarians with Disabilities Act (the AODA) are changing. The changes apply to all organizations in Ontario with one or more employees that provide goods or services to the public.

The AODA is organized into five ‘standards’: customer service, information and communications, transportation, employment, and the design of public spaces. These standards are being phased in gradually and will be fully implemented in 2025. We’ve previously written about the new employment standards coming into force under the AODA in 2017. Those changes apply to all organizations with fewer than 50 employees. Read up on them here.

Below is a brief summary of the changes coming July 1st under the Customer Service Standard. Organizations with questions or which are unsure if they are meeting their obligations under the AODA are encouraged to contact us. Read the rest of this entry

AODA updates 2015 – will you comply?

October 14th, 2014 by Lauren Blumas

Summer is over and 2015 is around the corner. As the calendar flips over into the New Year, most organizations will be subject to additional requirement under Ontario’s Accessibility for Ontarians with Disabilities Act, 2005 (the AODA) via the Integrated Accessibility Standards Regulation (the Regulation).

The Regulation applies to “every organization that provides goods, services or facilities to the public or other third parties and that has at least one employee”. The application is intended to be broad and indeed captures most of our clients.

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Public Comment Period Regarding Proposed Changes to the Customer Service Standard

March 13th, 2014 by Shelina Ali

The provincial government is currently seeking comments from the public on the proposed changes to the Accessibility Standards for Customer Service, a regulation made under the Accessibility for Ontarians with Disabilities Act (AODA). The period for public comment is open until April 16, 2014 and details can be found on the Ministry of Economic Development, Trade and Employment website.

Here are some of the highlights of the proposed amendments to the regulation: Read the rest of this entry

AODA year-end report and upcoming standards

December 21st, 2012 by Celia Chandler

As we reported to you earlier in the year, in 2012 many of our clients became subject to requirements under the Accessibility for Ontarians with Disabilities Act (2005). Employers with at least 20 employees are obliged to report on compliance with the Accessibility Standards for Customer Service by December 31, 2012.

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New Human Rights Legislation in Ontario: Is Your Organization Accessible to Individuals with Disabilities?

January 24th, 2012 by Priya Sarin

Recognizing the barriers that individuals with disabilities face in obtaining access to goods, services, facilities, accommodation, employment and buildings or premises, the Ontario legislature enacted the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

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